Refunds & returns

Photograph the issue and email support@zelaprint.com within 21 days of receiving the order. We’ll reprint and re-ship at no cost.

Because every print is made-to-order from a file you supplied, we cannot offer refunds for issues stemming from the source file (low resolution, wrong colour profile, unintended cropping). Our resolution checker warns you before you order — please listen to it.

We also can’t resize, crop, or edit your file unless you’ve agreed it with us in writing first.

If tracking shows your order is genuinely lost, we’ll reprint and resend at no cost. If tracking shows it was delivered, we cannot refund — you’ll need to claim with the carrier or check with neighbours first.

If you give us the wrong address and the parcel comes back to us, you’ll be charged a small reposting fee covering the new postage. We’ll always email you before charging.

Once we’ve started printing your order, it cannot be cancelled — we have already incurred the materials and labour cost. If you need to change something, email us within an hour of placing the order and we’ll do our best.

Returned items are stored for 1 month before disposal. We do not accept returns of correct, undamaged custom prints — by their nature they have no resale value to us.

This policy is meant to be fair. If something doesn’t seem right, email us and we’ll talk it through — most issues we resolve in a single email.